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WAC services: we
do it all, so you don't have to
Want to sell high
volume and/or high value collectibles?
We do everything for you, so you don't
have to. Here are the details:
Listing management
• Auction content
optimization
• Image optimization (scanning, photography)
and hosting
• High-volume auction listing systems
Customer care,
pre-sales and post-sales, to address
inquiries
• Pre-sales
support to address "Ask Seller"
inquiries
• End-of-auction notifications
• Post-sales support to address order,
payment, and shipping inquiries
• Submission of buyer feedback
• Development of FAQs to facilitate
interactions
• Management of non-paying bidder
process
• Coming soon: Pre-approved buyer
program and payment options for larger
sales
Order management:
integrated tracking and coordination
of inventory, orders, and payments
• Integrated
check-out services
• Order confirmation e-mails
• Allocation of orders to multiple
shipping origins
• Outbound delivery optimization
• Ship confirmation e-mails
• Order tracking from checkout to
delivery
• Integrated inventory management
through the entire auction and fulfillment
cycle
• Returns management
Logistics services
• Pre-sort services: to sort and
catalogue items
• Pre-screen services: After sorting,
pre-screen items to better understand
those items that should be authenticated
and graded based on estimated
values
• Picking, packing, and shipping
of orders, including inventory
and carrier management |
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– Inbound transportation management
– Inventory inspection, put-away,
reconciliation
– Picking, packing, and shipping
of orders
– Carrier management — domestic
and international
– Returns processing |
Auction strategy
including merchandising
• Market research
and analysis
• Goal and objective setting
• Selection of auction format, pricing,
and timing
Reporting and analysis
| • Performance reporting and analysis
to assess end-of-auction results
and trends against baseline alternatives |
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– End-of-auction reporting, including
number of listings, conversion
rates and selling prices
– Keyword analysis
– Identification of levers to
optimize conversion and selling
prices |
Collector catalog
• Coming soon: for
collectors, WAC will put together
a book of all items that have been
listed for sale to preserve for posterity
who the collector was, and the items
that were in the collection. A mini-description
is also placed in each listing.
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